Trouble downloading Windows Live Messenger

Discussion in 'Technology' started by Aura, Aug 16, 2009.

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  1. Aura Goddess

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    I'm having trouble downloading windows live messenger after my dad had to reboot my old computer. So, everything I had in it was deleted. I've tried using both firefox and internet explorer to download it but every time I click "download" something else pops up instead of the option for it to run.

    Firefox:
    http://i141.photobucket.com/albums/r77/vma_92/untitled-3.jpg
    I click save file but then nothing else comes up and I can't open it.

    Internet Explorer:
    http://i141.photobucket.com/albums/r77/vma_92/fgnb.jpg
    I've clicked on open but when the file is done downloading it then says the file can't be opened.

    I've even tried searching it on google and yahoo to download but it still says the same things. Can someone help me out, please?
     
  2. Princess Luna Supreme Co-Ruler of Equestria

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    What they are asking you to download is fine. wlsetup-custom.exe the software that should help you set up what parts of the Windows Live Messenger you want/need. I'm assuming it's the new updated way get the new WLM.

    It's a custom setup, so you save that file onto your desktop, then once it's downloaded, open the folder and begin setup. Eventually, the folder will ask if there are any other programs you might want besides the messenger, like some browsers and etc., so unless you want something else, you only check the Messenger box and download. Once it's all over, just trash the wlsetup-custom.exe file from your desktop and you've the option of emptying your trash after.

    Good Luck~
     
  3. Aura Goddess

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    When it's done saving, it's sent to my download folder. But when I go there and double click it to open it, it says this:
    http://i141.photobucket.com/albums/r77/vma_92/tyhjtyh.jpg

    I've dragged it onto the desktop but when I double click it again, that still pops up.
     
  4. ◄Slip► 1st Class Coder

    55
    This happens to me alot but i realise that i had 24 viruses on my PC so i think that might have affected it......
     
  5. Princess Luna Supreme Co-Ruler of Equestria

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    Hmm...alright. What you might want to do is, get rid of any remnants of MSN or any WLM files and folders you may have in your disk. Search and delete. Including the .exe file you downloaded now. Once that's done and deleted, run a virus check, and clean your disk, cookies, temp internet files and etc. And, if you want to make sure, restart the computer too.

    Then repeat the downloading process. And see how that goes.
     
  6. Aura Goddess

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    The computer was actually rebooted like two days. All I've been on is here on khv, ebuddy.com so I can get on MSN to check things, google, yahoo, photobucket and that's about it. The computer actually crashed due to a virus it had so my dad had to reboot it. I've deleted and checked to make sure it doesn't have anything else and I still can't download it.
     
  7. Princess Luna Supreme Co-Ruler of Equestria

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    Alright...I'll get back to you on this. Let me do a wee bit of research. D:
     
  8. Aura Goddess

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    Thank you. <3

    I've even deleted the ones that have gone to the recycle bin and tried downloading it again but it still won't let me.

    My brother has also told me I can use yahoo messenger for people that have MSN but I don't think I want to do that. DX
     
  9. Princess Luna Supreme Co-Ruler of Equestria

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    It's an msi.dll issue. It's basically a component that contains functions used to install MSI (Microsoft Installer) packages. msi.dll needs to be functioning for applications to work properly. Has your dad updated/installed new software to set your computer yet? Some of the Windows and/or Microsoft programs need to be downloaded to help your computer function. Without this thing, I doubt you can download anything at all.
     
  10. Aura Goddess

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    Well, for the past two days I've been updating the computer and I'm able to go a little farther now in installing messenger but I still can't because I need the latest version of Windows Installer. So I pretty much found what's wrong.

    This may be closed now. Thank you. <3
     
  11. Princess Luna Supreme Co-Ruler of Equestria

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    Awesome. Let me know how it turns out.
    Good luck~
     
  12. Repliku Chaser

    353
    Closing at request of the thread creator.
     
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