For everybody having iTunes/AVG issues

Discussion in 'Technology' started by no-reality_allowed, Jul 25, 2009.

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  1. no-reality_allowed ¢ℓαιяνσуαηт ℓσνєкιℓℓ

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    AVG, one of the most popular anti-virus programs, is causing confusion today by wrongly identifying iTunes files as trojans. After updating its virus definitions, the anti-virus software finds up to 181 “viruses†in iTunes: attempting to quarantine the files prevents iTunes from working. The supposed virus name is “trojan horse small.bogâ€.

    An extensive thread in the Apple discussion forums shows that AVG is giving a false positive: there’s no risk of trojans in iTunes, and quarantining the files will break your iTunes install. You can disable the alerts by creating an exception in AVG:

    1. Open AVG

    2. Go to Resident Shield -> Manage Exceptions -> Add Path

    3. Add C:\Program Files\iTunes and C:\Program Files\iPod

    Open AVG and tell it to update the new definitions update that released today. (Open AVG, go to Overview, double click Update Manager, click Update Now)

    *Note*: I was also told by my friend that if you have no iPod *or even if you do just to be safe* when adding the path also include C:\Program Files\iTunes

    I have confirmed that this works. I finished doing all I needed to do and iTunes now starts up. Also many people may have panicked and Google searched what to do and come across old forum discussions of similar problems. I was told by many friends that they installed Quicktime 7.2 since the forum help said to do it. THAT IS OLD. Download the latest Quicktime from the Apple website.
     
  2. Toshi Banned

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    Apr 27, 2007
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    Thanks for the heads up! I don't use AVG, but it's good to know about it.
    I'm sure though that they will release an update fixing this bug. They must do it.
    It's like when Zonealarm had released an update which caused a problem that didn't allow the users to surf the net like the weren't connected to the internet. They released another update fixing this.
     
  3. no-reality_allowed ¢ℓαιяνσуαηт ℓσνєкιℓℓ

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    The update was released this morning.
     
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