Yeah, I know I posted a thread about this before, but it's gotten worse since then. Before, it was the USB ports on the back of my computer that weren't working, but I could still plug my mouse and keyboard into the front USB ports. Now NONE of the USB ports work. I think I know how it happened, but what I don't know is how to fix it. I installed the PSP Type B drivers to use RemoteJoy on my computer, and after the installation finished, everything USB related stopped working, which in my case is just the Mouse and Keyboard. I tried restarting my computer, but to no avail. Now I'm completely unable to use the computer whatsoever. I've tried using other keyboards and mouses, but none of them worked. If anyone's got any information, I would greatly appreciate it.
Well, considering you can't use the computer, you will most likely have to format the HDD. Since you can't use the computer at all, you'll have to buy some equipment. If your HDD is SATA, then you'll need a SATA HDD reader. (Which I assume it is) This has both IDE and SATA reader. All you have to do is to plug in connect the power so the HDD has power, attach the HDD to either the SATA or the IDE "slot," and connect the USB to a functioning computer. Then you should be able to format the HDD and save the data.
Can you use a non USB keyboard/mouse. Most common would be PS/2 which is a circle with pins on it. If you can get any user control then I can help you out. If you can't then it is an issue passed what I would like to walk you through, wiping the computer shouldn't be necessary though. Take the computer to a repair shop and see if they can help you.
Using the equipment I linked, you're not wiping the computer. It gives you the possibility of taking backups of the HDD before formatting it, ridding it of the drivers. And since it happened after he installed drivers, it shouldn't be a hardware problem.
Let me see if I understand correctly: Using the equipment you suggested, I am able to basically take the things I want backed up and back them up onto another computer/whatever the HDD is connected to? Sorry if I'm not understanding, computers and their inner workings aren't my high point...
That's what I get for skimming I guess. Still a reformat seems to be a bit much here, even if you do make a backup (which is easier said than done, even with the right equipment) You really just need to uninstall the drivers. But doing that when you booted off of something else isn't exactly a basic task.
Correct. I think taking the computer to a repair shop for a driver issue would be silly, considering how much they charge for the slightest thing. The equipment I'm suggesting is merely $6.73, which is why I think it would not only be more efficient, but also cheaper.
Okay, good, so I understand. Alright, I'm sure I'll be able to get that and hopefully get this issue sorted out soon. My school stuff is on that computer. ;_; Thanks, guys. When/If I'm able to do this, I'll update this thread.
But you are also talking a format, which will kill everything including the OS. If you end up needing to buy a new OS over nuking a few drivers that is a waste of money. And even you do have a nice way to reinstall the OS, most programs are none too fond of the move. Can't hurt to at least see what their quote is (although depending on how the repair goes the estimate can admittedly be pretty far off of the mark)
Are you using a laptop? Cause sometimes my USB ports won't work at all, all I have to do is unplug my computer from all power sources (battery included), wait for a few seconds and then turn it on. It starts working, but the problem may come back randomly. http://answers.microsoft.com/en-us/...pping-up/6be4581d-8fbd-407f-815e-b475c35ca586
if you're using Windows, you can use a PS2 mouse/keyboard and boot into safe mode by pressing F8 as the computer is starting up. in safe mode you should be able to uninstall the drivers for the PSP. EDIT: actually, maybe your USB mouse and keyboard would work before windows boot which could let you use them to get to safe mode?
Thank you for all the suggestions everyone, but there was something I tried that actually worked. When I booted up the computer, I pressed F8 as it was starting up as EvilMan suggested. However, after looking through the options presented, there was one that had something to do with unsigned drivers or something (I believe it was the last option), and when I chose it, the computer booted up and all of the ports worked. Now I'm pretty sure if I restarted the computer and didn't do anything, it would be back to not working, but at least I know there's a temporary fix.
Since you've got interfacing back, what I would do is go to the Device Manager. On Windows 7 you can just type it in on the search box in the start menu. If you are running an older version of Windows or just prefer not to use the search box you can also reach it through the control panel. You should eventually end up in a window that looks like this This is where you can mess with your drivers. This is a moderately dangerous zone. Most of the drivers you need will just be automatically reinstalled when they are next needed after a restart. But the drivers Microsoft finds might not be what you had originally and they may or may not be the best fit for your hardware. General rule of thumb is if it isn't broken don't touch it. That being said your USB ports are broken. I would honestly just open the Universal Serial Bus Controller list, take note of any manufacturers you see, and right-click>uninstall everything inside. When you reset, give Widows a couple minutes to get everything straightened out and see if it works.
I've actually done all that before several times, but whenever Windows boots up, it re-installs the drivers and all that, and it works fine until I shut down again. When I shut the computer down and start it back up, it's as if I never did any of that and none of the ports work anymore. After looking everything over (and calling HP Technical Support), I've found that the only way to permanently fix everything is to, like Noroz suggested, wipe the hardrive clean, which I don't mind doing since everything that absolutely needs to be backed up is small enough to be put on a flash drive or two. Everything else like games and such can be easily re-downloaded and re-installed once the format is complete. Don't lock this yet as the formatting hasn't actually taken place yet, and if everything goes as planned afterwords, I'll let you know here and then this can be locked. Thank you, everyone, for helping me out. I would've never been able to figure it out without your help. :)
Sounds like Windows isn't being told to start up the drivers at start. At least, that's what I'm reading.
Yeah, that's exactly what happens. Before the problem got this bad, it was only a few of the ports not working, and whenever I would go into the device manager to look at them, the ones not working would have a yellow triangle with a "!" inside. When I would check the properties of those drivers, it would say that Windows could not start them.
Sorry for the double-post, but I've come across a new problem. Like the Tach Support told me to do, I restored the computer to factory default. After the restore was finished, the computer rebooted, and I was taken to the desktop. But mere seconds after reaching the desktop, I got a blue screen. I couldn't read everything as it had come and gone incredibly fast, but I was able to read one part that said "IRWL_less_or_not_equal" I am able to run the computer in safe mode without any crashes. I have no idea what could be causing the crashes, so any help is appreciated. EDIT: Never mind. I booted in safe mode and noticed that Norton Internet Security was installed. I uninstalled it and restarted the computer and the crashes have stopped for now. I'm going to give it another 30 minutes or so and if the crashes don't start happening again, I will have this thread closed.
