Why can't helpdesk people actually think for themselves instead of just reading a script? Does this annoy everybody or just me?
I take it you mean any kind of tech support to include help desk. In the end, they are hired on and trained for the jobs they have. They must respond to a script even if they do know what they are usually doing because of protocol and if any of them messed up someone's computer giving them free instructions, they are taking a risk because people will sue. Also, we have to understand that their educations vary so some actually don't know what the hell they are talking about. If you get a level 1 tech helper, assume he/she will go by the script exactly because they are newbs and don't know as much. Tech level 2 or level 3 are where you will get better assistance because they actually have some college education and are also people that work on programs etc and are much more acclimated with computers. When I go to talk to someone for tech help, I always now tell the tech first people I get that I'd like to speak to someone who knows what they are talking about because I -do- and the problem isn't something simple like did I plug in the computer. I say it nicely but the point is valid that if you actually know what you are doing and can do some tech work on your own, go for the higher ups and you'll see that normally they aren't so bad as that.
Once again Repliku beat me to what I was going to say >.< Though it is annoying, they have to read from their script.
It is, and I'd never have known that if I didn't spend half an hour arguing with someone over it and he finally broke it to me and said he has no choice or he could lose his job. Also, I ended up meeting some people at college with these jobs and they were pretty blunt about it and annoyed. They know people that have no clue what they are doing and so just script readers and the people that do know what they are doing desperately try to get in higher tech positions to get away from them. and...haha, I beat you again. No hating now! <3 It's so not intentional.
Oh wow. Well I can see why they would want to get away from that job. Many people who call for help can get really annoyed and be rude. Well at least they know how they sound. I bet it is intentional. >.< lol just kidding. (:
it is annoying i saw someone that did that yesterday but it was at an amusement park not a helpdesk he was reading off a script of what he needed to say to the riders it was annoying and i couldn't hear what he was saying
